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CWCU Website Privacy Policy


Community West Credit Union is committed to providing you with financial products and services to meet your financial goals. We are equally committed to protecting your privacy.

Therefore, we have developed a privacy policy. This privacy notice describes our policies and practices that protect your privacy. If you have any questions after reading it, please contact us at (616) 261-5657.

Information We Collect About You

We collect information about you from the following sources:

  • Information we receive from you on applications and other forms; such as your current or past employers, and information from other institutions where you conduct financial transactions.
  • Records of your transactions with us, our affiliates, or those companies that work with us to provide you with diverse financial products and services.
  • Information obtained through consumer reporting agencies.
  • Information you provide online when you visit our web site, including online applications, account access transactions, or information you send to us by e-mail/Live Chat.
  • We will never knowingly collect information from anyone under the age of 18.
We may disclose all of the information we collect, as described above, as permitted by law.

Web Site Log Files

Web site log files are generated that collect the IP address of the visitor, date, time, and pages visited. Aggregate reports for web site visitors are generated that do not contain personally identifiable information.

External Linking

The logging of clicks for external links using "redirects" is not done. The external URLs used on this site will always be clearly marked.

Parties Who Receive Information From Us

We may disclose your name and address to third parties who perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements. To protect our members' privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide. We do not permit these companies to sell the member information to other third parties.

In order to conduct the business of the credit union, we may also disclose nonpublic personal information about you under other circumstances as permitted or required by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of our credit union, follow your instructions as you authorize, or protect the security of our financial records.

If you terminate your membership at Community West Credit Union, we will not share information we have collected about you, except as may be permitted or required by law.

Internet Privacy

Community West Credit Union uses Verisign's digital certificate key to secure account information sent between our server and your browser. Whenever you use It's Me 24/7, Community West Credit Union's server will respond to your transmission by sending this key that is authenticated by your browser. This communication key encrypts the data sent by you and Community West Credit Union decrypts it when we receive it. Community West Credit Union uses firewalls that are designed to protect your accounts from unauthorized access from outside the credit union.

You are responsible for protecting the secrecy of your password. We recommend you not store secure pages in your cache or leave your computer unattended while you are logged into It's Me 24/7.

How We Protect Your Information

We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.

What Can You Do To Help Protect Your Privacy?
  • Keep your information with us current. It is important that we have current information on how to reach you. If we detect potentially fraudulent or unauthorized use of an account, we will attempt to contact you immediately. If your address or phone number changes, please let us know.
  • Protect your account numbers, card numbers and PINs (personal identification numbers) and passwords. Never keep your PIN with your debit or credit card.
  • Use caution when disclosing your account numbers, social security numbers, etc.
USA Patriot Act, 10-1-2003

United and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism Act. Federal Law requires us to obtain, verify, and retain information regarding the identity of anyone using the credit union.

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  PO BOX 8069 Kentwood, MI 49518 - (616) 261-5657
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