MISSION & CORE VALUES

Mission Statement:
Developing passionate, empowered employees that enrich the lives of our members and communities.

Vision Statement:
The existing and potential members of Community West Credit Union have information about and access to competitively priced personal and business financial services. Members routinely refer us to their family and friends and consider us their primary financial institution. Our services are convenient, simple, innovative, and member‐focused, driving consistent growth. We conduct our operation in a safe and sound manner while maintaining financial stability and sustainability. Our employees are our competitive advantage in the marketplace.

Core Values (TACTIC):

T - Trust: Have faith in the organization. Be true and honest. Good deeds create other good deeds. To count on others without knowing the outcome.
A - Accountability: Follow through with commitments. Be honest, humble, and genuine. Own your failures and know what went wrong. Take ownership and learn from one's successes and failures.
C - Consistency: Communicate expectations regularly. Employ the same level of service among employees and branches. Share Resources. Deliver the same quality of service to each person equally, in every situation.
T - Teamwork: Share expertise with other departments and teammates. Appreciate each individual's gifts. Support others in tough situations. A group of people that work together to achieve a common goal.
I - Innovation: Ask questions. Research new ideas. All ideas are good ideas, even failures bring about progress. Be creative, flexible, not afraid to fail, and push for progress.
C - Communication: Speak on a level others will understand. Be aware of verbal and nonverbal cues in all interactions. Always be present. Relay information in a clear, effective, and consistent manner.